Cancellation | Return | Refund | Exchange Policy

At www.radheradheimpex.com we intend to make your shopping experience as flawless as possible while selecting and buying your favourite Indian Ethnic and Western Outfits.

Despite our best efforts to keep our customers happy, there are times when this is possible and you might feel the need to return your product for any circumstances beyond your or our control.

We have listed everything below about our Cancellation and Return policy so that in case you decide to cancel your order, or seek Exchange, you do not face a problem.

Pre-Shipment Cancellations

Q01: Can I cancel my order in case I change my mind after ordering?

A:  Yes, you can choose to cancel all Non-Ready to Ship products only.

• Pre-Shipment order Cancellation can be done within 24 hours of placing an order. You either cancel your order through website my account or sending cancellation message on

WhatsApp +91 8898 913687 or mail us on rrimpex210@gmail.com

         Note: Once 24 hours have passed the cancellation option will not be available for non-ready to ship products.

• We will initiate 100% refund of your money within 7 working days once we confirm it and a confirmation of the same will be sent to you via email. If you want to replace with other products / categories get in touch with our support team via WhatsApp.
• Please note that Ready to Ship orders are not eligible for cancellations as once order received they gone under the order fulfilment process.

 Q02: Why a “24 Hour” deadline for cancellation?

 A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. 

Q03: And what if I cancel after 24 hours of ordering?

 A: Well, we have a provision for that too but do remember – orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.

1. We provide the refund for all such orders in the form of a Store Credit (in form of Gift Card) only. This Store Credit (Gift Card) is redeemable on our Website when you place an order within 90 days after the order is cancelled. After 90 days you are not eligible to use the credit.
2. Please note that it takes a maximum of 2 working days for us to cancel your order request, and once your order is cancelled we will send you a notification via email or whatsapp.

Q04: Could there be a delay because of “unforeseen circumstances”?

A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to –

1. Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
2. Opt to receive a refund of your money.

Q05: But if i am unable to find an alternative product on your website / store?

 A: In such cases we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions. We also offer compensation by way of Store Credit or discount coupon depending upon the order value and delay in communication.

 Q06: Oops! I “missed” adding a critical detail while placing the order. Possibility of correcting it?

 A: No worries. Such situations are often encountered when customers forget to :

1. Update their complete shipping details.
2. Update measurement attributes
3. Verify or give their consent if required on certain pending notifications within the requested time

As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call or whatsapp message. If we do not get a response in 15 days, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via whatsapp message as well. 

Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.

Returns after Order Delivered

Q07: I received the order. But there’s an issue. Can I return my ordered items?

A: Yes you can, at radheradheimpex we don’t believe in cheating customers, but we treat them as our happy family members. We put our hard efforts to deliver your orders in the best possible condition but there’s always a possibility that:

1. Item may get damaged during transit
2. There may be a manufacturing defect which didn’t get noticed during packing
3. A wrong item is shipped by mistake.

Q08: How soon should I get back to you?

A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

Q09: In what scenarios would you not accept any returns?

• Kindly be informed that any product purchased from our ‘Sale’ Ranging from 20% – 50% Duration will not be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.
• We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
• Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation message from us, we will not be able to entertain such requests.
• If the product is made to order.
• If Product is customised according to your sizes (Why we don’t accept it because its customised as per your sizes and not be suitable for selling again, Also measurement is done with your confirmation and sizes you have provided with our tailor master)
• If slight color variation is available (Like 19% to 20% variation) Each screen has a different resolution.
• If a customer doesn’t accept a parcel at the time of delivery.
• If product is not liked by customers

Please Note: After receiving if not liked by customers and want to exchange or return they have to return it from their side. In this case re-pick service will not be provided. 

Q10: What are the steps of returning any item ordered from radheradheimpex?

 A:      

1. Informing us: In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product. 
2. Confirmation email or message from us: You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email or message from us. We will be unable to process any “Items Returned” without the Return Authorization Reference.

 Please note: In case needed, we’d request you for a digital picture of the item for our internal review to be able to process your request.

1. Shipping Back the Items

When Shipping back the items:

• As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues. 
• Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is must to process returns.
• Please do not forget to mark the packaging as “Defective Items for Returns” and “not for sale”.
• Item Receipt and Inspection at radheradheimpex warehouse

As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

1. Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:

1. Choosing an alternate Ethnic Treasure as a replacement of equal value
2. Store Credit to be used later for shopping on radheradheimpex.com
3. Refund as decided on a case to case basis

Q11: What would be my options if there was an error by RadheRadheImpex?

A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

1. An Item Replacement
2. Issuance of a Store Credit
3. A Refund of order value

Q12: What will be the value of Refund/Store Credit in case I opt for the same?

 A: 100% of the value of the goods including Shipping Costs and Stitching charges (as applicable on case to case basis) will be ensured.

      In any case, the refunds will not exceed the actual amount paid by you.

If needed to return in that case customer have to return the same from their side, after receiving we will adjust return amount if required in special cases. In specific situation customer have to co-operate. 

Q13: But I had to pay the courier service to return the shipment!

A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

Q14: That’s great. But are there any reasons you might not provide me with all 3 options or no option?

A: Our Customer Care representative will reach out to you with limited alternatives for below cases:

1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.

The refund will be processed in the form of a Store Credit redeemable during your next purchase with radheradheimpex.com, In case you had opted for Free Stitching or Free Shipping scheme while ordering the item under question, the Cost of Shipping and Stitching will be deducted from the refund amount. 

1. If there was a Delay due to Natural Calamities or the Government’s Intervention

There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, Snowfall, flood, Earthquake, tsunami, public holiday, etc. In such case we shall not refund, return or exchange any order on request.

1. In case you realize that you might have made an error while ordering or providing measurements, we would ask you to bear the additional charges of shipping and stitching, and in very rare cases cost of replacement of fabric, if any.

Q15: How long does it usually take for Returned Items to reach back to the Warehouse?

A: International shipments usually take between 6 to 8 weeks in transit if done through postal service. Any shipment returned within India takes 5-7 days to reach if sent through courier. Exact time taken for transit would depend on the nature of the product and your location.

MORE DETAILS ABOUT REFUNDS

Q16: I’m thinking about seeking a Refund. Are there any specific points to know?

A: The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.

Q17: And how long will the refund process take?

A: Payments and Transfers are dependent on Banks and Local Laws. We’ve still attempted to estimate the time it might take to get your funds reimbursed below:

Q18: Are there any reasons there could be a delay at the Bank/Credit Card companies end?

A: 1) For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.

2) For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.

3) Please be apprised that Banks send an SMS to customers for a credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds. 

4) In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.

Q19: What about charges levied by Banks, Credit Cards companies and Local Taxes?

A: Credit Card Fees:

Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.

International Transaction Fees:

Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges

Local Taxes:

The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.

Feeling dazed? Don’t fret you can reach out to our Customer Care Representatives for a step-by-step clarity on all points above by:

Q20: What is the dispatch address to which I should send my products to return after I receive the Return Accepted email ?

New Purohitji Ka Katla, Badi Chaupar, Johri Bazar Road, Jaipur-302003 Rajasthan.

In case you have any issues or concerns, please reach out to us on whatsapp at +91 8898 913687 or visit the site www.radheradheimpex.com